Transcript for "Meet Vygo: Pathify's Newest Integration for AI-Powered Student Support": Good afternoon, everybody. Thank you for joining us today. Let's give everybody a couple of seconds to settle in, but we're super excited for you to meet Vigo, Pathfinder's newest integration for AI powered student support. We're happy you could join us today. Thank you all for taking time out to, hang out with, with some of our friends. And I'm Julian. I'll be your host today, and I'll be joined by my colleague, Greg Wilson, product owner here at Pathify, as well as Ben Hallett, co CEO and founder of Vigo. Here's a little bit about what we'll cover. We're gonna do an overview, and we're gonna do a demonstration of Vigo. We're gonna have a chance to go into integration and some of those next steps. And please feel free to ask questions in the audience q and a. We will be on the lookout for any and all queries and happy to answer and have a discussion as part of our session today. Here's a little bit about some background on the discussions we had with our community. You asked and we listened. These are some of the topics that we'll be covering, you know, everything from peer mentoring and alumni networks. How can we plug all of these conversations within our community into our Pathfinder and and have these conversations seamlessly across all the different people who need to have these have this kind of dialogue within within the different spaces, you know, within within our platform. I'm gonna share a couple of quotes from my friend. This one is from Rini Iborn at Weber State University about fostering human connections. And this is from Eric Hazen who is from Ferris State University about the importance of mentorship. Again, everyone will have a copy of these slides and share this recording. We're happy to get into, our session today. Some of what we're gonna go through is just really seeing how that mentoring and support looks like within Pathify, you know, that seamless experience of one login across the entire ecosystem. And, again, getting that real engagement data for student success for all of your teams. So excited to cover Pathify and Vigo. Ben, I'm gonna hand it over to you, and thank you. Alright. Thanks so much, Julian. And thank you for everybody for coming today, and and thank you for Pathify for having us on this webinar. We've been really great friends with Pathify for for a number of years now, and we've really looked up to them, and we love all the work that they're doing. So we're really excited to be here, and we're excited to have this new integration. And we're and we are at phase one of this integration, and I'm really excited for where we're going. So as Julian mentioned, my name is Ben Hallett. I am the co CEO of Vigo. And, Vigo, we are a student support platform. We've been in the industry now for over ten years. We work with institutions all around the globe. And what we do is we go really deep on student support. So from mentoring, tutoring, counseling, advisory, community groups, we go really deep on all that network of relationships that students need. And today, as Julian mentioned, we're going to I'm gonna give you a couple of slides just to give you a paint the picture about what Vigo is. Then we're gonna transition into a student demo, an admin demo, and then we're gonna talk about where we're going with Pathify. You know, Greg's gonna show what that looks like, what phase one looks like inside of Pathify. So to give you a bit of an idea about what Vigo is and does, our motto is that we empower colleges to connect every student with a network of support that they need to succeed. You know, in particular, one of the key issues that we set out to solve from day one was that 50 to 80% of students just don't know that student support exists. This is actually a stat that was reaffirmed last year in 2025 with the Titan report based on thousands and thousands of students' feedback across The US. 50 to 80% of students don't even know that your student support services exist. And when an institution is putting on 50 to a 100 unique support services, we're talking about tens of millions of dollars, It's a real waste of not only student talent, but also a waste of institution funds as well. And and I I love I love what Eric said just before as well about, in particular, the power of mentoring inside of that. Vigo, you know, we we are a comprehensive student support platform. We cover all different types of student support. But the thing that we're really obsessed about from day one is peer to peer relationships, and in particular, peer peer mentoring. And we really can't overstate how important peer mentoring is to retention strategies in higher education in 2026. And in fact, the Titan report the Titan report that I just mentioned before, it actually highlighted that students were reporting that peer mentorship was five times more important for their attention than what staff were were had yeah. Staff at the institutions had actually thought, which is just, yeah, really powerful about that. So, anyway, today, I'm gonna give you, like, a bit of a tour of Vigo, what we do, what we don't do, how we work with how we work with Pathofyme. The we do a lot of things with Vigo, so this is gonna be, a pretty high level overview today. But I think the key things that I'd love everybody to leave with is that if you're solving any of these problems I'm about to mention, it's probably worth us having a conversation and seeing how we can help. So the things that we partner with institutions to help with are things like student retention and completion, student engagement. Our platform is spent with, like Pathify, we've obsessed about the student experience of our platform, and so we're really able to drive up engagement in student support services up to 800% increase in the amount of students accessing support services. Student well-being, a big thing that we do, particularly in this AI era that we're moving into, is plug data gaps. So Vigo, with our system, we are automatically collecting for you 20 times more data points on how students engage in student support than traditional methods. And, you know, looking at the type kind of titles in the crowd we have today, there's a lot of technical leaders. I think you all know that the secret to making AI work is good, good data. And the final thing we do, which we did actually set out to do in the beginning but has become a key part of our work, is significantly reducing delivery costs. In fact, up to 80% less administration time needed to deliver student support services. So, you know, right now, particularly with the technology leaders, you've probably got you probably have almost like an endless request from student support leaders all across your institution for, hey. We need a we need a mentoring platform. We need a tutoring platform. Hey. We need an events platform. We need something to do this. You probably have, like, five different mentoring platform requests. You know, the reason we have you're getting all those is because student support is actually a pretty complicated thing to run. There's a lot of complicated relationships and tracking and compliance and safeguarding, and it takes a lot to actually make student support services work. So staff are begging for their own dedicated platforms for their really particular part of work. So Vigo's a really good way to provide a tool that can that can suit most of your student support needs across the board and bring that bring everybody's technical ability up to a base layer and significantly reduce the amount administration going on for every single one of those teams, but also for the IT teams while reducing the administration of all that work coming in for you that you're trying to vet all these different platforms, one platform that makes everybody compliant. So I'll give you a bit more of an idea of that in a second. But there are three different ways that colleges can apply Viger or, you know, three different ways that you can start off with us, three different ways of where you could go with us in the future. So at the very base and smallest level, the way you could start with us or pilot with us or stay with us forever is at the program level. So if you have one particular student support service that you need to optimize, let's say that's mentoring. You need a mentorship hub platform, or maybe you need to improve the tutoring service in the engineering school, or you need, you know, community platform, things like that, you can use Vigo at that program level. We're great at that. The next level up, is if you wanna use Vigo as a micro ecosystem for a targeted cohort. So this is if you have a student student cohort like all first year students or first gen students or just the business school students or we just wanna focus in on our alumni. If you have that cohort and you wanna wrap a suite of support services around them, you know, a little bit of mentorship, a little bit of a community, a little bit of events, We wanna link out to some mental health resources. Great. Viger can be used as that cohort platform to focus on those cohorts of students or give, you know, that team that looks after the x cohort of students, give them all the tools that they need to run their shop of student support services for those students. And the final way of using Vigo is enterprise. So these are for the institutions that wanna use Vigo for all 100 support services at their institution. They want Vigo to be that support hub that brings it all together into one place for that student support hub. That is typically, you know, a multiyear project. That's not something that people typically start from day one. Typically, might kick off even if they're heading for enterprise, we'll kick off with a targeted cohort or just a targeted student support program that they want us to come in and fix first. Now in terms of how VIGO works, there's two things major things you can do with us. The first major thing is that you can run student support services through us completely end to end. So we have all the tools that you need to build world class student support services. Be that your well-being services, such as student communities or first year mentoring or maybe support offices, we have all the tick on tick off tools to construct those services inside of us. It could be pre arrival, such as community groups for students that haven't arrived at your institution yet or international students that are considering coming to your institution or mentors and advisers for those students as well. We then also have lots of institutions using us for their professional support services, like career advisers, alumni mentoring, or industry mentoring. And then finally, you know, academic. So tutoring, library workshops, you know, drop in sessions, all those different types of things. We have the tools inside of us for your teams to run those services completely in us. You know, no more spreadsheets. No more 10 different platforms that they are trying to piece together to make their work work. They can do it all inside of us end to end. And then the other thing that we do is we we appreciate that some services need to live elsewhere. So this might be a mental health service like TORC Campus. It's a great mental health service, third party. Vigo, what we can do is we can still link out to services like that that live in other places. You know, your advising team might really love EAB Navigate. That's totally fine. We can still link students out to that service at the right time, use our use our tools to recommend those services at the right time to those students and track students that are showing interest in in those other services wherever they live. Alright. Now I'm just gonna spend one more minute here before I get into the demo talking about how we help staff do their best work and do more of it. So we have really powerful tools for the staff that you have running your student support services. As I mentioned just before, we've got end to end workflow flows end to end workflows for managing their support services, all of their day to day operations. We've got end to end tools for engaging and tracking all of their students. So, yeah, you can view all that data in us. We have it all there. We have dashboards. We have widgets. We have some AI insights about the data that's going on, but you can also send that data to any other system you want to or live. We've got lots of lots of AI enablement built into our platform, helping your staff start to take advantage of AI tools. You know, we've got things like program analysis, you know, coaching coaching the staff on what maybe could improve about different support services, conversation analysis, you know, really diving into what are student cohorts talking about, what are their needs, what are they loving, what are they maybe struggling with, and AI for insights as well. And we're building more and more and more into that space every single release. And the final thing is, yeah, full engagement data dashboards and API integrations. So, yeah, we have a now we have an off the shelf integration with Pathify, but we also have that API for any other integrations that you need to do as well. If you want our data in the CRM, great. We can do that. Yep. Into your data hub, yep, we can do that. Okay. And final thing I'll say is when we say that we we can save time and money, we really do mean it. And we've got multiple case studies here, which I'd be more than happy to to talk to people about after this call. But time and time again, we've been able to come in and help institutions either at the point where they need to significantly reduce their costs and reduce their expenditure on student support services, or if they've just gone through major cost cutting, and now they need to re rebuild back in a much more scalable way, we get used a lot in this regard. So we'd love to hear if you have any of these projects. I know probably most of you are being squeezed and being asked to do much more with much less. Now's a great time to chat. So I can send through more data about this if you'd like to, but, yeah, we'd love to talk about it. And that's that's the end of what I wanted to show you here. It's, it's demo time. So while I'm just getting this demo up, I'm just gonna switch screens. If there are any questions, please feel free feel free to start sending them through. We can either start to answer them now, or we can collect them and answer them at the end of the webinar as well. I don't see. any just yet here, Ben, but if anyone has anything, please toss them in the chat. We'll love to get these answered for you. Cool. Alright. Great. It looks like the demo screen is good to go. So we've got two demos to show you here today. We've got a student demo, and we've got an administrative demo. I'm gonna start on the student side because that is our primary it's always been our primary priority is the student experience. And for the student experience, this is just one potential pathway and engagement process inside of Vago. So our platform is very customizable. There's lots of different journeys that you can send students on and, you know, so many different things you can configure. This is just one particular journey that this fictitious institution has constructed where it shows a student coming in to the Vigo platform for the first time, being recommended the right services based on her needs, starting to engage in a particular service where she gets recommended people that she should be connecting with, showing her connecting with these people, starting off that relationship. And then it also shows her searching the rest of the eco support ecosystem for what's going on in the system, making some intelligent decisions, with that. So let's jump in. So in this particular example, I am taking on the persona of Brianna Williams at Vygotsky University. That's a little throw to where our name comes from for any of the educational psychologists in the room. Vygotsky is where Vygotsky comes from. Now this is the Vygotsky dash screen on on and this is us looking at a web view. Vygotsky was also a dedicated mobile app as well with the mobile first from day one. But this is the web view. Now on this dash, what we're trying to do here for Brianna is instead of just overwhelming her with an a to z list of 100 support services that she should try to reconcile in her head and work out what do they all mean, what's the right service for me. She doesn't even know what mentoring really is. You know, that's such an overwhelming thing that a lot of institutions are forced to do with their current setup. Instead of doing that, what we're doing is actually based on what the system knows about Brianna, either we've pulled some data in from one of your other systems about her needs, her interests, where she's coming from, all that kind of stuff, or maybe we've asked her a couple of extra questions on the way through. The intention is she gets to this dashboard, and we just surface the things that are most relevant to her in that exact moment. So let's take a tour of what we're seeing. The first thing we're seeing is your programs at the very top here. These are the services that we know without a doubt Brianna needs to engage in. You know, for whatever our retention strategy is, this is the services that are right for her. So in particular case, it's connecting her into the first gen community. This might be a community group, a bit of a community chat, maybe some events, some things that are happening to onboard first gen students. And the other thing is freshmen mentors as well. So this is the mentoring program for every first year student. Then we also have this section which is recommended in top programs. So these are services that based on Brianna's needs and interests, we think could be relevant to her, or these might be some services that the institution just wants to recommend to every single student because of, you know, whatever reason. So you can see here there's a mental health support. That's probably pretty important for every student to know about. Then there's also recommending here some group study sessions, some alumni connections as well, but there's a few other things there as well. One thing I'll point out is you can see this on this talk campus one, there's an extra little tag here that's open link. That denotes in our platform that, hey. That's a support service that isn't running through our system. It's living elsewhere, but we've just indexed it into our system to point students to it at the right time. The other little points here on the dashboard are upcoming sessions. So if Brianna hasn't booked any sessions yet, so nothing is here just yet. But as soon as she starts interacting with mentors or advisers or coaches or whoever it is on our platform, this is where her sessions are gonna go as well as her calendar and all of that. And then the final section here is upcoming events. So these are events that are tied to the student support services that we've already put her into, that we know she has to be in. So these are support services in her first gen community and freshman mentors. We've got, like, a first gen welcome event. We have a campus tour coming up. The intention is to really get to her first human connections as as immediately as possible. We all know that students who the the the data says that if, I think, five five other students know your name within the first week or two and they can hold you accountable and you have that connection, your your chances of retaining go up just absolutely skyrocket. So we're trying to get her to that moment as quickly as possible and as comfortably as possible as well, I'd say. So the next thing we'll do is still pick on this freshman mentors program. Now the way that this particular program has been configured on Vigo, the experience here is that it's gonna allow her to see the the this overview page. This is where you can put resources. This is where you can talk more about your student support services. This is the this is the home page for any of your student support managers that they can own and construct, and they can update on their own thing. They don't have to talk to IT to do that. And then the next option here is to join this program. So we're gonna do that, or Brenna's gonna do that. And the way this particular program has been set up, it's utilizing Vigo's automatic matching. So there are multiple ways for you to match students with the right support person inside of any different type of support service. There's auto match, which you're seeing right here, where based on Vigor's best practice algorithm plus some customizations that maybe the program manager has maybe ticked on, ticked off, it is looking at the pool of available supporters and their needs and interests and availability and all of that, and it's matching that with Brianna's to find her, look. Here's just the best person for you. You can connect with her, or you can if you're not interested in that, you can go and see the rest of the mentors as well. Other ways of matching, we have bulk match. So if you just wanna force relationships between a thousand students and 500 mentors in one button, you can do that as well. We also have an availability based match. So that's if you have, like, a a a help desk or something like that where it doesn't really matter who students are matched with. They just need to be available at a certain time. And the final thing we have is self select. So these are services where you, you know, you might wanna allow students to just have their own complete journey and make their own decisions about who they connect with or not. And what we're gonna do right here is instead of connecting with Kate, we're actually gonna click this skip button, which allows you to see some of that self selection process as well. You know, the data shows that the more students can feel like they have control over who they connect with to get support from, they're much more likely to actually invest in that relationship. So we wanna wherever possible, we wanna give students those options. So in this particular case, it's taking me to this mentor page because this is a mentoring program. I can, you know, go through every single mentor in this program if I want to. I could use these filters. Maybe I wanna find somebody who also speaks Spanish. Maybe I wanna find somebody who is also in engineering, something like that. Or in this particular case, Brianna just is really interested in robotics. So she types in robotics. Our system does a bit of a search across all the mentors, finds the ones that are most relevant to robotics, and that kicks off this thing with Christina. And Christina talks about the robotics club in her in her About Me. On this About Me page, you know, we can find out more about Christina, get more comfortable with her. She also speaks Spanish. That's awesome. So once it's once Brianna in this particular journey is ready to engage, she has two different options. She can just, you know, send Christina a message, kick off that relationship. She could go straight to booking a session with Christina. But in this particular case, we're gonna do send message. Of course, Vigor has a built in chat system. These are for one to one chats. These are for group chats. These are for community chats. They're all baked into our system here. And in the terms that look. We've started the relationship. Christine has actually sent us a message. We're gonna send a couple of messages back here. And one thing I wanna point out, this is show translation button. So this is just one of our many little little AI tools in the platform. Because Brianna has listed elsewhere that she speaks Spanish as her first language, she gets this extra button that says show translation. And that for anything any message in the platform, she can click that at any point. AI will do a bit of a translation for her right then and there into whatever her first language is. And we've got hundreds and hundreds hundreds of languages built into the platform. And So so what's going on here? Christina is saying, hey. We should meet up. I wanna show you about the robotics lab. She's saying book a session with me. Our system allows either either party to book sessions, so the the person getting support can book sessions. The person giving support can book a session. We also allow administrators just to book sessions on other people's behalf. But in this case, Brianna's gonna do the lead the charge, and she's gonna book a session for in person on campus. She also has this option to book online. So Vigo has built in video rooms as well. If you prefer to use your own institution, Zoom or Teams, you can do that as well with Vigo. But we're gonna go in person. Now we have calendar integrations. So this when we're choosing a time, it's gonna look at everybody's calendars. It's gonna look at the time that they said they're available to give support, and then it's gonna see what times are left and make those intelligent recommendations. And then the final thing is to just request a session, which I think is pretty obvious. I can leave a bit more of a note as well to Christine about what I wanna cover if I need to. And once I hit request a session, now that's gonna show up on my dash or Brianna's dash. She's gonna have an alert that she has a pending session. Christina's gonna receive alerts and push notifications that, hey. This session's been booked for you. Do you wanna accept it? Do you wanna change it? Do you wanna for some more information, etcetera, etcetera? And then once both parties have accepted that invitation, it goes into everybody's calendars via the calendar integration. And one thing that we don't have in this demo but is pretty powerful is when it comes up to that session, you know, yeah, there's gonna be notifications all the way up to it, emails, things like that. But when it comes to that session and the end of that session in particular, both parties are gonna receive a micro survey survey about how did that go, how are you feeling about it. These are actually questions that institutions can customize. So there's particular metrics that your team wants to be tracking, like, you know, you want the mentor to be to be answering what's what skills gaps does the student have? Or you want the student to be saying you know, answering what questions do you still have, or what are you still unsure about, or how is the mentor, how is the adviser, what feedback do you have for them? Whatever it might be, you can customize those micro session post survey post session micro surveys. And yeah. So that's that's a bit of a glimpse of booking in a very first relationship, getting into your first sort of support service on Vigo. Another space I just wanted to show you quickly on the student front was well, if Brianna you know, she loves the first gen community. She loves freshman mentors, but she actually is just curious about something completely else. She has some other needs. She wants to see if the institution has some support services for her. She'd come into this programs tab. Now this is much more towards that a to z list of every support service that the institution has, whether it's being run through VIGO or it's living elsewhere and it's being linked through VIGO. We have it a little bit more intuitively set up than just a to z. We've got your programs. We've got recommended and top programs, and then we go more into the a to zed list after that. But, still, this list can be a little bit daunting. So we've got lots of different tools to quickly filter through this list to find what Brianna might be looking for, including this little AI powered search up the top here, which you can type in anything, and the system will read between the lines. You know, one of the big things in student support services is when it comes to awareness, students don't know the names of the support services that they need. You know, they don't know that, you know, there's a financial support info page. They don't they're not gonna type in I need financial support. Maybe they do. Maybe they don't. They don't really know what mentoring is. They might not know what a buddy program really means. But they can type in anything here, and our system will read between the lines of what they're looking for and read between the lines of what information is tagged against your services, and the system will try to connect those dots for her. So in this case, she's typed in money. She's just being feeling stressed about money right now. That's a very common thing that that hits with retention student retention. So it's showing this financial support info. It's showing this scholarships tab. And this one's actually a link out. So if I click this, it would take me to the relevant part of the institution's website that mentions about the financial support. Okay. Cool. That is a bit of a glimpse, high level glimpse of some student journeys inside of IGO. There's lots of different things you could do as a student, lots of different pathways you could set up for a student. But I'm gonna stop here and move over to the administrator side. And as I'm doing that, I just wanna check, Greg, do we have any questions coming through? And, you know, if anybody's holding on to those questions, feel free feel free to start posting them now or post them at the end as well. Yeah. Absolutely. We don't see anything just yet. But, yeah, again, I'll encourage anyone. If you've got, questions, big or small, let us know. Cool. Alright. Hopefully, that's a sign that I'm saying the right things and not the wrong things. We'll see. Alright. Cool. The administrative side. So this is really where the bulk and the power of Vigo really sits. We try to make the student side feel as simple as possible. The administrator side is where you get all these really deep and powerful tools, probably very similar to Powerfly and the ethos there. So there's a couple of different views a couple of different levels of permissions on the administrator front. The first level of permission is program management. So this is where you might have a team who looks after, you know, one or a couple of support services. You just wanna give them the admin permissions that they can look after those support services. They can get the data in those services, but they can't see what's going on in x other services outside of that inside of Vigo. So this is gonna be a couple of steps just showing you what it looks like for a program manager to come into the platform and do their day to day work of building a support service, tracking support services, engaging and prompting support services, understanding what's going on, reporting and doing their compliance and support services. So as a program manager, I'm taking on the persona of Rachel Gibson here. You can see down the bottom. Now when I come to a a program in Vigo, because I'm a program manager, I have a bunch of extra tabs that students don't get to see. So the first one here is insights. This insights page, this is the in platform dashboard of all the live data of what's going on. And these these dashboards here, they're fully configurable. If there are particular metrics that you're trying to track and other ones you don't really care about, you can change that. You can change what date, you know, dates you're looking at for the data as well. You know you know, the the president just wants to know how we're going in week one. So I'm just gonna filter the data for that, and then I can come down to any of these tables here. I can really quickly, you know, hover over data, get specific data points. Can even click these graphs and easily export them, you know, throw them in a in an email to the president about what's going on with our freshmans. That's where I can do all this work here. Oh, there we go. Oh, the next page, which I'm actually not gonna show you today is the exports page. This is where you can also get all of this data plus a bunch of other data, and you can just export it in in a bunch of different reports, off the shelf reports, but also customizable reports. These are for the people who just love to, you know, create their own Power BI models and just upload it all in, see things the way they wanna see it, so you can get all the the raw data like that as well. The final way to get the data, as I've mentioned a few times, is through our API. So if you want if you want your administrators to be doing their day to day analysis of their student support services inside your CRM and dashboards you build out for them there, great. We'll send our data out to that place. They can view it all live there as well. Okay. Cool. Now to some other some of the AI tools here for administrators. We're gonna click on AI insight summaries here. Now this is a tool we released last year based on feedback from administrators that, you know, sometimes having 50 different data points about a student support service, it's really hard to maybe piece that together about how is this support service performing or not performing. What what are some insights and what are some trends that are happening in here that we should be clocking at this current moment and responding to at this current moment? So we built this AI insight summaries that with one button or a couple of buttons, you select the time period. You can click this then click this generate new summary, and it will go and analyze all the data for that period, and then it will start to create a narrative of where your support service is at and where you should maybe be looking at putting your attention. You could actually customize what the AI does here as well. So there's a in the settings page, you can you can add some additional prompts or context. It might be that, you know, look. Success for this program is if students are sending more than 10 messages to the mentor within week one, or success in this program looks like they get to three sessions within their first, their first semester. Whatever that additional context might be, the AI will build that into its its view of the data. We can see in this particular report, it's pulling out things about how a user's engaging. It's maybe making some suggestions about how to maybe get some more engagement out of students in this next upcoming period. It's it's having a look at, well, how are the sessions and events playing out? Are people attending more group events, and they are one to one events? Are they are they not attending any of the events, they're just doing all the support in the chat? You know, it's things like that. Different communication patterns, then overarching key trends and anomalies, that they should be looking into, and recommended actions. Now, of course, this is AI in 2026, so this isn't this isn't the solid, you know, be all and end all of truth. It's more of a it's more of a it's more of a starting point. So it's more of a thought partner in this. So, certainly, we we advise administrators to always bring that critical lens, these AI analysis, you know, build in their own expert opinions about what's going on here. But, usually, this is a good tip-off for where they should be investigating further with their time. Cool. The next thing we're gonna click on here is actually AI chat insights. So one of the very unique things about Vigo is we inside of this system, you're gonna be collecting so much data about student chats. It's really unlike any other system in the higher education tech stack, I would say, because we have we hate we caption much more of the student to student or student to group conversations about what's going on. And students talk very differently in those in those relationships than they might elsewhere than maybe than how they engage inside the LMS when they talk to the lecturer. They might be sharing things or talking about issues or things that they like on a whole lot different way to their peers and other cohorts than it might be in your other systems, and we're getting mountains of this data every single day. Now what this does is it will look at that data at a cohort level, and it will analyze what are students talking about. I wanna I wanna emphasize that it's at a cohort level because for privacy reasons, we don't allow this to go down at a one to one relationship just yet. So we don't allow you to point this AI at Greg and be like, what's Greg talking about today? You know, we we don't believe AI is in the right position for that just yet. It you know, when it makes an analysis, when it makes a point, we we we think AI still needs a little bit more work. And before it starts pulling out little things of that data, you can get access to one to one conversations if you need to, particularly in emergency situations. But but this particular tool, I just wanted to emphasize for privacy reasons, there's probably a few of you who are relieved to hear that we don't allow administrators to point this at individual students, just at cohorts. And so for this particular cohort, it is pulling out things about, you know, what are the top themes that are getting talked about in this program? What are the gaps that students are identifying in the support ecosystem, you know, with their mentors or with their tutors? What are the top questions that are constantly being asked that maybe we could build into an FAQ for our mentors or for the students in this program as well? So lots of different stuff here. And, yeah, the final couple of slides here I just wanna show you is, key connections. So the connections page is where you can dive into any of the relationships in your support services, who's meeting with who, how they how did they meet, how's their relationship going, you know, who isn't responding to their students, who isn't responding to their mentors, who is getting five star reviews constantly that we should celebrate, who's not getting five star reviews and that we should maybe investigate in and and see what's going on. That's what this page is for. You could click into any of these relationships, dive deeper into them. You can also click into into any student or mentor and dive deeper into their profile as well. So we're gonna do that here with with Brianna. And this has pulled up Brianna's three sixty page inside of IGO where, you know, an administrator can come in and see everything that Brianna's been doing across the the support ecosystem. So, you know, who is, you know, what tags does she have against her name? Has she been tagged as at risk? Has she is she part of the freshman group? You know, what degree is she studying? How's her engagement look over a time period? You know, the ebbs and flows of it. What services has she been engaging in or showing interest in? You know, she's she's doing really well on the peer mentorship front. She's showed some interest in some financial support that lives out elsewhere, but we can track that she showed interest in that financial support. You can get all that picture here. And we just have some lightweight tools as well for administrators to leave notes for each other. Now Vigo, we are not a at risk comprehensive case management tool. We live alongside those tools, but we do have some lightweight features to leave to leave, you know, light notes between people. You know, it might be Brianna might be a great mentor next year. Or, hey. We haven't seen Brianna engaged just yet in any programs. It's week one. Let's make sure somebody checks in with her on week two. Or at least checks her data to see if she started to engage with her mentor next week. That type of level of data of notes. Cool. Alright. So we're gonna get out of the three sixty profile here, go back to where we were in the administrator page. Final thing, I won't spend too much time here, is the settings page. This is where I can customize anything about my support service at any time. So this includes, you know, what shows up on my program page. It includes how's the Vigo AI work. Do I wanna add some more context to the Vigo AI to make it better at helping me? Do I wanna tag this service with other things? You know, do I want this to start showing up in the feeds of engineering students as well? Things like that. How are people able to interact with each other? Are they still allowed to meet online and on campus, or do we only want the meeting on campus at this point? Or or are they allowed to have a chat? Is there a group chat that I wanna turn on for everybody here? Do I wanna start turning on some events for this program? This is where I can do all that type of work. I can also manage all the different users, invite some more people in, add some more mentors. I can review mentor requests to be you know, or adviser or supporter requests to become supporters. You know? Has this person completed the training they need to? Cool. I'm gonna make them a mentor in my program. I can change the the questions that I'm asking as students come into my service to collect more data from students about how they're feeling about it, what are their needs, and I can update anything to do with the the matching algorithm or even do a bulk match. So a great example of that is, you know, hey. This mentoring program was self select for the first two weeks. It was first come, first dress best dressed. You know, come in, find the mentor that's most relevant to you. But by week three, you've missed your chance to choose your mentor. We're just now gonna bulk match everybody who hasn't engaged yet with an adviser, with a mentor, whoever it is. That's where you can do these types of things. Cool. Alright. And then one literally, the final thing I wanted to say today is the the other view, as you have an administrator, is at the organization level. So this is essentially god mode. So this is for the administrators who are allowed to see everything in the support ecosystem, not just how is how is the this particular support service going, but how is how are students engaging across the entire support ecosystem that has been mapped onto Vigo? You know, they're really into this mentoring program, but they're not quite engaging over here, or the the business faculty's drop in sessions are killing it, but the the science faculty isn't. What's going on there? What can we do about that? That's this is where you can get those sort of organization level insights. You can also control you can add administrators, control their rights, and things like that. You can also track cohorts. So if I wanted to come in and find, you know, just business students who have identified as first gen, I can create that cohort. I can track that cohort. I can quickly filter for who hasn't engaged yet, and I can quickly add them all to a catch up program. This is where those those org level administrative controls are at. And that's that's everything I wanted to show you today. So this isn't the comprehensive end to end tour of Vigo. This is just a bit of a taste tester of what it looks like, what it feels like, what are some of the things you can do inside of Vigo. Hopefully, that makes sense for everybody, but I'm really keen to answer any questions that that do come up. I'm gonna switch back now actually over to Greg, and now we're gonna tell you about how does this now fit into Pathify. So we're giving you an idea about what Vigo can do, but then now what are we thinking with Pathify, what does phase one look like? So, Greg, over to you, mate. Alright. If I can find that mute button. Classic. Let's see. Ben, if you can stop sharing your screen, I'm gonna take over. So I just wanna quickly show on the Pathfinder side what this bio integration is gonna look like. So should see my screen share coming up here real quick. I'm gonna refresh just so I'm remain logged in. So we spent a lot of time working with the devs over at Vigo. In fact, Steven, if you're watching this, go McLaren, big f one fan. Right then? But we worked really hard to to make a great experience. So I'm not gonna walk you through, of course, configuring that integration today. We've seen the we've seen the integration library before, but I will say, Vigo made it very, very simple on their side. They've created an area where you can get the information required for this integration very easily, including, you know, the URLs and tokens and everything you need. During that configuration, you'll also get to determine who gets to see those links within Pathfi. So all of you using Pathfi out there have, created lots of different roles of who should be able to see what. So you'll still have that control, with with Vigo. And then along with that, with this integration, we're constantly syncing with Vigo as well, checking every twenty four hours just to see if any new new groups in the Vigo side have been added. So that way, if you do end up creating anything over on that end, it's immediately gonna be brought into Pathfind. Now the way that we bring these in today is we bring these in as a tooling. So we are of course, many of us are familiar with tools. The reason why we've done this, it makes it very, easy to, of course, search for. We'll show it in the chatbot, that sort of thing. And it allows me, of course, to also, you know, add these to my shortcuts if there's a certain program that I wanna make sure I've always got quick access to. So very easy from there. Now on top of that, like I mentioned, because we create this as a tool, I can ask our AI agent anytime I've I've got a question, you know, about what, what mentoring programs are there. Look at that. I was able to type while everyone was watching. That's always the scariest thing. Right? We'll give our our chatbot just a second to search through its resources. It's gonna tell me, hey. We found some great programs for you. And then, of course, it's gonna show me what of those FIGO programs relate. Naturally, I can click on these sources. It's gonna take me over to FIGO. Now I don't have a login with this because we've just set up our our, test connection here as we built everything out. But, I worked real hard with Steven to make sure that that's gonna pass your users right through exactly where where they should be. Right? And then, of course, the last thing because this is a tool, it's gonna be very easy to search for as well. So if I'm an international student and I'm looking for resources for international students, I'm gonna find that Vigo link, and, it's gonna take me out. So that's what we've got on the Pathify side today. I'm gonna pull up our slide deck just one more time here. So right now, we're currently in our phase one of of this approach, obviously, which is just syncing, guiding your users to, guiding your students to the the Vigo support programs. As Vigo continues to build out more and more, I've watched them kinda work at, really awesome speeds at at what they're being, creating over there. We'll continue to build upon that as well and and allow things like taking more Viggo actions within Pathify, making more personalized recommendations, things like that. So this is, of course, only going to grow. That's what I've got from the Pathify side. Now I'm gonna stop real fast. I know I've got another slide to share. We're going off, off a little bit here, but we do have a question that I just wanted to bring up. So, Ben, I think this is gonna be for you. So Daniel asked, early on, you had mentioned three different recommended scales at which to apply ByGo, program, cohort, or enterprise. Can you go over these uses of each of them again and perhaps the reasoning for those approaches in particular? Yeah. Great. Can do. Thanks for the question, Daniel. So we've got three different scales at which institutions use us. At the very top level, I'll start from the top, that's enterprise. So that's if if you're somebody who's looking at, man, we need a we need a tool to solve all of our student support across the whole board. We wanna bring it all we wanna give all of our support administrators one system that they can use, or we wanna give most of them one system that they can use. That's where Vigo really sits. So that might be, you know, you've got 50 or a 100 support services at your institution, and that might be okay. We're gonna kick off at enterprise year one. We're gonna map out the entire support ecosystem on Vigo. We're gonna migrate 30% of support services to be running their day to day operations through Vigo, and the remaining 70%, we're just gonna link through Vigo for day one. So from day one, we can still have that that that one referral place for all student support services. But then maybe year two, we move from 30% student services living in the system to actually move to 60% of services living in the system. And then over time, we might bring up to a 100% or 99% of support services living through our system. So so that's enterprise. That might be a bit too much to to to win the whole institution over in in in one in one, like, immediate, you know, startup relationship. So the next level down is cohort. So instead of saying, hey. We're gonna solve all support journeys for all cohorts of students, this level is if you have particular student cohort that you really need to improve right now. So that might be we really need to improve first year student retention. So we just wanna really ramp up our holistic support for first year students. Or it could be first gen students, or it could be international. It could be your it could be your postgraduate students. You know, right now, we have a lot of interest coming out of the the Mesa programs California. And these Mesa students who need to have who are, like, STEM students, essentially, who need to have all these additional support services ticked on for them for compliance reasons. So, you know, we're a great cohort use case of Vigor for that. And that that's a good a lot of institutions start there when they have a real they they have a really burning need in one particular area to go and get some really big metrics really quickly. You know, the president has said we need to increase retention of first year students by 8% this year. Cool. Let's deploy Vigo just for first year students and really nail that end to end. And then if it's working, let's keep following those students through their entire university degree and build more of the support ecosystem out after that. The the next level down is program. So this is if, you know, you don't wanna solve everything for a particular cohort. This is actually if you just wanna fix one program. So this might be we have we need to improve we know we have a big hole in peer mentoring at our institution, or we know that we are in the dark ages running old school in peer mentoring. So let's get Vigor as our peer mentoring tool. Or this might be it could be tutoring, or it could be community groups, or it could be the, you know, the alumni network. So Vigo can be used just for that. And that's often a really good way to pilot Vigor even if you're pretty certain you're gonna move on to a cohort level or you're gonna move on to an enterprise level is, hey. We think we wanna go to cohort enterprise, but we know we have this one person who is really keen. She runs her this mentoring program. She really needs to improve her work, and she needs a solution in two, three, you know, two, three weeks. Cool. Let's bring Invigo for that. So it's a great way to kick start with us. Let us prove our worth, prove our value before you, you know, go and take bigger steps with us. Hopefully, makes a little bit more sense, Daniel, but let me know if you need some more clarification. Alright. Looks like you got it answered. Thanks so much, Ben. I just want to open it up for us and ask if there are any other questions that anyone would like to toss in the chat as well just before we wrap up here. Okay. So we did get one here from Corbin. Thank you so much. Let's see. Thanks for the intro to Vigo, Ben. Since you mentioned that Vigo is in a case management system, I'm curious if you could speak a bit more to how Vigo would sit alongside or connect to a case management system. So Corbin mentions he's thinking specifically for teams who wear both hats. I know there's a lot of that going on in higher ed. Teams who wear both hats of student support, but also for case management. So, like, student conduct, student conduct, care, housing, academics, etcetera. Yeah. Cool. Great question, Corbin. So, essentially, Vigo, we get used alongside case management tools a lot and particularly by, you know, at risk advisers and coaches as well. We're a great tool to work alongside them. They the case management tool, that is gonna churn through a lot of, you know, risk data. It's gonna take into a lot of things that can into account, like, they paid their fees and all that kind of stuff. And you're gonna have to move through some very sensitive and compliant steps, and you're be churning through a lot of data that only a couple of administrators should be allowed to see. That's what the case managers you know, that's what that case management tool really is, and maybe some one to one engagement with that student in the case management tool. But what case managers do with Vigo is, firstly, they're getting the inputs of all the data from Vigo into their case management. So this could be, you know, when you're determining who's at risk, you want know, Vigo would allow you probably for the first time to actually get a glimpse into, well, let's take into account how they're engaging socially across the institution. You know? Alright. So Sally hasn't logged into LMS this week. That's an issue. But we can see from Vigo, she has been engaging like crazy with her peer community group. She's been getting mentored by someone in her faculty. Okay. Maybe she's not as at risk as we thought, And what the advisers can do as well with that information too is now actually make proactive well, proactive recommendations for that student for how she could get more engaged. So let's say the adviser says, hey. Look. You know, Greg, part of your part of your plan for getting back on track at the institution is this week, we just wanna see you engage with a mentor. So here is the link. Go jump into that program. Go start engaging. And we can we can check. Okay. Well, did Greg click into that link? Did he actually go and start a relationship? How's that relationship going? Okay. It looks like it's going well. In two, three weeks, let's check check back in with Greg. That's what the power of what Vigor can do. And what we're finding and what advisers and case managers are saying is that, you know, they're able to now scale to much higher levels of student. Instead of being, you know, maybe, let's say, like, 50 to one adviser to student ratios, they're able to go a whole lot higher because they're able to use more proactive, preventative support interventions that are low cost, like peer mentoring, like communities, things like that. They're able to guide students more into those first upstream, and then only deal with the students who who still aren't engaging in those lower tier support services. And and then from there, they're able to take those referral actions as well. So, hopefully, that makes a bit more sense. Alright. And then we've got one more question as well from our friend Mark, that we wanna bring up here real quick. So we just talked about case management. This time, we're curious about, CMS in the context of contact management for prospects. How does FIGO work with a CMS that way? Yeah. Great. I'd love to I'm gonna answer that, Greg. Could we also just share in the meantime the what to do next, the CTA slide as well. Let's I'll answer the CMS question. But just to hit home here, if this has sparked some curiosity or interest for you or, you know, sparked some thoughts, you want to hear more, you wanna dive deeper into about your institution, please, feel free to book in a session with us. If you go to that QR link right now, it's just a form that just captures your, you know, your name and email, and I will reach out, and then we can start the conversation from there. So if we could just leave that up for a second while I answer this this question. Oh, and Colleen has also put the link in the chat too. So if you just wanna click the link and, yeah, register your interest to have a conversation, please do. Also, I'm told that you can also contact your Pathify partner success managers as well. If you're interested in what Viger could do, where it fits in more with Pathify, contact them or contact us. Either way, we'll start the conversation. But, yeah, to the question about how Vigo works with CMS. So two two important ways that we see our partners integrating Vigo with their CMS. Number one is getting data from the CMS into Vigo to personalize support journeys for students. So we had that student, Brianna, before. We actually demoed a situation where probably from the CMS, Vigo was automatically pulling in, okay. She's just enrolled. Cool. Add it to the Vigo system. She is a first gen student. Cool. We're gonna add her to that first gen community group. She's shown some interest in rock climbing. Cool. We're gonna recommend her to check out the the rock climbing club. So all those types of personalization, Vargo can pull that in. That will also then sit in the in our in our in platform dashboards about the student as well, about what information we've pulled in about her. Also, you know, if you have any tags, like at risk tags or things like that, that can come through to our system too. And then the final thing is that we do with CMS is we beef up the data in there. So nine times out of 10, this the existing situation and institution that we find when we get brought in is that the CMS or the data hub has a huge glaring hole of information about how students are engaging socially. And it makes sense. Those support services are being run-in a 100 different spreadsheets by, like, 50 different teams. Like, how is that data ever gonna get back to the CMS live? Know, Vigo solves that issue. So all of the live data about who students are engaging with, how they're engaging, where they're interests at, what are they maybe showing some concerns about, that data is now going live back into your CMS to beef up your interactions there, beef up your intelligence there. Cool. I I can't tell if we're frozen or if I if I just let everybody stunned in silence. Absolutely stunned. We yeah. Okay. Cool. do have a couple of questions if there are any questions. Maybe, Ben, we can we can share one one of the ones we talked about. How how much time and. effort does it take to pull out Vigil? Great question. So the the quick answer here is it depends on where you start. So if if you wanna start with just one support program on Vigo and make sure that is integrated into Pathfinder, then great. We can that's a matter of weeks. In fact, in the COVID response, we help institutions spin up digital support ecosystems literally in twenty four hours to their entire ecosystem. It's not fun, but we can do it on that sort of time scale. But we would typically recommend for a lightweight integration or or kickoff point, we'd recommend, you know, four to six weeks to get comfortable and get your team trained up and then get before it starts going out to students. If we're talking more of a mid mid sized to large sized, you know, cohort level or enterprise level rollout, we would recommend a comfortable period being something like eight to eight weeks up to sixteen weeks before it goes live to students. And, you know, the absolute minimum integration that Vigo needs to start operating is single sign on. We recommend you do the Pathify one as well because that's super easy. I think it'll take you, like, a second to do that, but the minimum integration is just single sign on. If you, you know, if your IT team is banked up with integrations for the next year, that's totally fine. You can be operating Vigo and getting a lot of value out of it without doing any integrations there for the first year. A lot of our partners sort of schedule them for six months or a year in. That's totally fine. That's awesome. Thank you, Ben. Thank you, Greg. Well, we hope everybody enjoyed our session today. That was fantastic, and love to see all of those questions. Please let us know. If there were any more questions you had, reach out to Ben. Reach out to your account managers. Reach out to, you know, our team. And thank you again for joining us, Ben, and and showing Vigo today. It was it was super fun, and thanks everybody for joining us as well from where everybody is. Have a have a great week. Thank you, Greg. Thank you, Ben. And we look forward, to seeing you again next. Bye bye. Thank